Unit 1 Quality Systems IT Assignment | Quality Systems in IT Assignment

Introduction

 Unit 1 Quality Systems IT Assignment Jack & Jill Plc. primarily deal in hardware and network products with their customer base primarily being in the UK and the European Union. Their major business processes include Purchase Management, Sales management, Customer relationship management, Human resource management and Finance management. Each of these business Unit 1 Quality Systems IT Assignment | Quality Systems in IT Assignmentprocesses of Jack & Jill Plc. manages their own standalone computer systems comprising of various programs. Most of these programs are incompatible with each other making it very hard for the company to have an effective decision making and security mechanism. The company observed this as a failure of their IT systems in understanding the importance of quality assurance in implementing their IT solutions. They also observed that there has been almost no standardization in the processes of project management and quality management leading to the failure of the IT systems of the company in producing accurate reports causing the management to not be able to make effective decisions. This report aims to recognize the necessity of quality assurance systems for the IT systems in Jack & Jill Plc. This report will also observe various principles available in the field of Quality management and project management and will make commendations of the tools and techniques based on these principles.

Task 1: Understand the need for quality assurance in IT systems

1.1 Discuss appropriate standards such as ISO 3000- risk management, ISO – 9000 for best practise, for the development of management Information System to Jack & Jill plc

Standards for the management of Risk: Various norms have been created worldwide to assist organisations actualize risk administration efficiently and adequately. These models look to create a typical view on systems, techniques and practice, and are for the most part set by perceived universal measures bodies or by industry standards. Risk administration is a quick moving discipline and benchmarks are frequently supplemented and upgraded (Association for Project Management, 2004).

The distinctive measures reflect the diverse inspirations and specialized focus of their designers, and are suitable for diverse organisations and circumstances. Measures are typically deliberate, despite the fact that adherence to a benchmark may be needed by regulators.

The standard used across the world includes:

  • ISO 31000: 2009: This defined the common principle to assess the risk and the guidelines to meet the risks.
  • In United Kingdom the IRM/Alarm/AIRMIC 2002 is used as Risk assessment standard.
  • ISO/IEC 31010:2009 is also a standard assessing the risk and the guidelines to meet the risks.
  • COSO 2004 is a standard used for managing the risks at enterprise level. ISO 31000: 2009

ISO 31000:2009 – Risk Management: ISO 31000 is based on AS/NZS 4360 with commitments from countries like Switzerland, Brazil and France. The wording was revived in the ISO 73:2009. These two benchmarks ought to be viewed as together for execution purposes. ISO/IEC 31010 Risk Assessment Techniques gives a scope of apparatuses to diverse sorts of risk appraisals (International Standards Organization (ISO), 2009).

ISO 31000 is organized into standards (11 qualities of risk administration), a five-section system (command, plan, execution, checks and change), and methodology (correspondence and discussion, connection,

Unit 1 Quality Systems IT Assignment | Quality Systems in IT Assignment

 risk evaluation, treatment and checking). It is not intended to give affirmation around controls. It concentrates on the moves made on distinguished risks to cost viably enhance the association’s execution. It starts again from scratch of disciplined choice making around risks versus remuneration and of helping associations accomplish their normal results. It is not particular to any one industry, sort or size of association (British Standards Institute, 2002).

ISO 31000 purposefully adjusts risk practices to worldwide principles to compel efficiencies globally from an outer point of view and particularly inside an organization’s administration frameworks and settings. It heads associations to quantify deviations from expected results. As it were, if the association’s target is to make esteem, the estimation of risk turns into the deviation from the normal quality made. Particularly ISO 31000 is a widespread standard that can be customized to the particular needs and structures of a firm and characterizes risks as “impact of vulnerability on targets.” So what does this mean for practitioners mitigating risks? The greatest change is moving an association’s risk centre from a back window perspective to “a worldwide positioning introduction.” notwithstanding concentrating on anticipating or relieving known dangers, what is the association confronting out and about up ahead that may impede accomplishing its targets? Relief and control exercises, including protection measures, are still paramount. ISO 31000’s does not supplant what risk administration as of now brings to a company. It stretches the esteem that risk managers can include. The major authoritative need identified with this movement is to expand risk administration abilities from receptive to proactive over the organization. Considering risk in a prescient and vital way not just secures the estimation of the organization, it proactively serves to make esteem.

Unit 1 Quality Systems IT Assignment | Quality Systems in IT Assignment

ISO 9000 Standards for Quality best practices: ISO 9000 rules deal with different parts of quality administration and enclose a number of ISO’s best acknowledged benchmarks. The models give direction and devices to organizations and associations who need to guarantee that their items and services reliably meet client’s necessities, and that quality is reliably moved forward (Canadian Standards Association, 2010).

Following are the list of standards include in the set of ISO 9000:

  • ISO 9001:2008 – This defines the prerequisites of a quality administration framework
  • ISO 9000:2005 – This defines the fundamental ideas and dialect.
  • ISO 9004:2009 – concentrates on how to define a quality administration framework more proficient and successful.
  • ISO19011:2011 – This guides the direction on inside and outer reviews of quality administration frameworks.

ISO 9001:2008: ISO 9001:2008 defines the principles for a quality administration framework and is the main framework in the family that can be confirmed to (despite the fact that this is not a prerequisite). It can be utilized by any association, big or small, paying little mind to its field of action. ISO 9001:2008 is executed by in excess of one million organizations and associations in excess of one hundred seventy countries nations. This standard is focused around various quality administration standards including a strong focus on the customer satisfaction, the inspiration and ramifications of top level administration, the procedure approach and persistent change. Utilizing ISO 9001:2008 aides guarantee that clients get reliable, great quality items and services, which thus brings numerous business advantages (International Standards Organization (ISO), 2009).

ISO 9001:2008 survey the dangers, for example, finance, lawful and characteristic catastrophes, connected with a project.

1.2 Assessment of risks associated with the development of Management Information System for Jack & Jill plc

Risk Assessment happens at each phase of the project management procedure, starting with selection of the project and proceeding to client handoff and conclusion. For the purpose of development of MIS system at Jack & Jill Plc., this section will highlight apparatuses that are particularly helpful amid the planning stage. Risk evaluation at this phase is prone to lead a group to change or stretch the starting WBS to get ready for newfound potential outcomes. Any task, paying little respect to its size, requires vulnerability investigation (Chapman and Ward, 2002).

The members of the MIS project team ought to consider risk measurements to guarantee they have thrown a wide enough net amid the appraisal stage. The classification of risks can help measure the project team the sources, outcomes and probability of the risks.

Classification of risks:

  • Financial:The organizations’ financial position has a major impact upon the success of the project.  If the financial condition is poor than it could lead to abrupt termination of the project.
  • Technical:In some projects there may be a situation which requires dealing with a   technical challenge and could lead to delay in completion of the project. A probable technical advance can similarly affect the project in a positive manner.
  • Business Environment: The market forces can also impact a project. For instance a change in government regulation can certainly impact the project completion.
  • Social factors: There are many social factors like the intervention of stakeholder which can have a major impact upon the project success. If the stakeholders are positive about the project than there is more probability of successful completion of a project.
  • External/Natural Environment:Natures call can certainly have an impact on the project. Impact of nature is negative like floods, earthquakes, spreading of an epidemic etc.

In order to avoid the occurrences of these risks, the MIS project team needs to have Quality Assurance practices in place which could prevent these risks or at least can minimize their impact.

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