CPPDSM3019B Communicate Assignment Help


Communicate with clients as part of agency operatiCPPDSM3019B Communicate Assignment Helpons (CPPDSM3019B)

Student identification (student to complete)

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Student number[8-digit number]
State or Territory[State or Territory]
Course[Registration/Representative or License program]
Number of pages including this one[number]

 Assignment result (assessor to complete)

Result — first submission (Details for each activity are shown in the table below)
Competent / Not yet competent
Result — resubmission (if applicable)
Competent / Not yet competent

Feedback (assessor to complete)

[insert assessor feedback]

Before you begin

Read everything in this document before you start your assessment for this subject.

Instructions for completing and submitting this assessment

CPPDSM3019B Communicate Assignment HelpThe information and resources that can assist you in answering the questions in this assessment can be primarily sourced from the learner guide and supporting resources for ‘Communicate with clients as part of agency operations (CPPDSM3019B)’, located on your eLearning platform. You may also be required to conduct some independent research.

When completing your assessment:

  • ensure you read each question carefully and answer all parts of the question
  • type your answer in the space provided
  • ensure you respond to the question in full and where necessary the box will expand to accommodate for your response. The answer box is not indicative of the length of your response
  • where relevant, make reference to your state’s specific legislation or requirements
  • if submitting additional pages for this assessment, ensure it is clearly labelled with your name, subject name and question number.

CPPDSM3019B Communicate Assignment Help

Saving your work

It is your responsibility to save a copy of your work. To do this:

  • download this document to your desktop
  • type your answers in the spaces provided
  • save your work regularly.

Submitting the assessment

  • When submitting your assessment, the following applies:
  • You must submit your completed assessment in a compatible Microsoft Word document.
  • Do not remove any sections of the document.
  • Do not save your completed assessment as a PDF.
  • The assessment must be completed in full before submitting it to Kaplan Professional Education. Incomplete assessments will be returned to you unmarked.
  • The maximum file size is 5MB.
  • Once you submit your assessment for marking you will be unable to make any further changes to it.

The assignment marking process

Once you have submitted your work:

  • your assessment will be marked
  • your results, including feedback will be provided in this document under ‘Assessment Result’
  • your assessment will be returned to you on the eLearning platform for this subject

‘Not yet competent’ and resubmissions

Should your assignment be marked as ‘not yet competent’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level. Further resubmissions to this can be requested at a fee.

When resubmitting:

  • you must address the assessor’s feedback in your amended responses
  • you only need to amend those sections that the assessor has indicated require resubmission
  • make changes to your original submission
  • use a different text colour for your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes.

Units of competency

This assignment is your opportunity to demonstrate your competency in the following unit:

CPPDSM3019BCommunicate with clients as part of agency operations

Assignment activities

The activities contained in this document are outlined below.

Part A: Research project

  • This part consists of three (3) questions.
  • You are required to conduct independent research in order to respond to the questions.

Part B: Short answer questions

  • This section consists of nine (9) questions based on a provided scenario.
  • Question 8 consists of multiple parts.

We are here to help

If you have any questions about this assignment you can email us at realestate@kaplan.edu.au. You can expect an answer from one of our technical advisers or student support staff.

Part A: Research project

This project requires you to undertake research on real estate agencies. You can either complete this project directly by researching a particular agency, or you can gather this information from your own personal experience dealing with real estate agents (as a client or customer), or via interviewing clients and customers who have recently dealt with a real estate agency (for example, people in your social or family network who have recently dealt with a real estate agency, such as by being a tenant, landlord, buyer or vendor, prospective buyer or prospective vendor).

Question 1

Describe at least two (2) different types of agency policies and procedures that exist to guide staff in dealing with clients.

<type your answer here>

Question 2

Describe two (2) different types of agency service that are designed to enhance client support for the agency.

<type your answer here>

Question 3

Describe two (2) features of the agency service provided and the benefits these features provide to clients.

For example: Feature= agency is open 7 days, Benefit for client= easier for clients to do business with the agency outside their works hours, thus less stressful for clients

<type your answer here>

Part B: Short-answer questions

You are about to start your first job in a real estate agency. As such, you will be dealing with client enquiries regarding properties for sale.

Question 1

Describe how you intend to establish rapport and build a relationship with a new client.

<type your answer here>

Question 2

What professional ethics will you need to maintain with your clients?

<type your answer here>

Question 3

Explain how you will use effective questioning, listening and observation skills to accurately determine your clients’ needs, requirements and preferences.

<type your answer here>

Question 4

Provide four (4) examples of questions you would ask when dealing with new enquires in order to clarify client needs.

<type your answer here>

Question 5

Provide an example of how you will use client records to maximise client interest in agency services

<type your answer here>

Question 6

A client that you have worked very hard for tells you that they are unhappy with the outcome in a transaction that you have handled for them. Explain how you would deal with this negative feedback to ensure that you produce a positive outcome.

<type your answer here>

Question 7

Describe two (2) different situations in which you may need to give a client space and time to evaluate agency services.

<type your answer here>

Question 8

You’ve handled a client enquiry over the telephone, and the client would like to make an appointment to view listed properties for sale with you.

(a) Describe two things you will need to consider when scheduling the appointment time?

<type your answer here>

(b) What preparations will you need to make prior to this appointment time including what information you will need to gather and what arrangements will you need to make?

<type your answer here>

(c) Following the appointment, what notes will you need to make in the property file AND in agency database?

<type your answer here>

Question 9

Describe one way in which you may need to adjust the way you communicate in order to take into account the different social, economic and cultural background of the clients you deal with, including their mental and physical abilities.

<type your answer here>
  • END OF Assessment