BSBWOR502B – Ensure team effectiveness
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| Instructions to Student | Performance Objective The student will demonstrate skills and knowledge required for facilitating team cohesion and teamwork. Assessment Guide For this Assessment Two, you are required to complete Task 2.1 and 2.2. Face-to-Face classroom students will return their assessments at the times and to a location prescribed by your teacher/assessor.Online Students will upload their completed assessments via dropbox in Connect. This must occur at regular intervals during your online enrolment. Assessment reminder notifications will be sent to you at regular intervals indicating your assessment should be submitted. For online students there is no other way to submit your assessments, it must be via drop box. Number of Attempts: You will receive two (2) attempts for this assessment. Should your 1st attempt be not satisfactory, your teacher will discuss the relevant questions with you and will arrange a 2nd attempt to be scheduled. Should your 2nd attempt not be successful, or you fail to undertake the 2nd attempt, you will be deemed “not satisfactory” for this assessment item. Only one re-assessment attempt may be granted for each assessment item. Assessment description In response to a simulated business scenario, you will carry out assigned tasks in performance plan and participate in meeting to support team in achieving team goals – this can be created by a virtual (online) or real team scenario (Classroom). |
| Required documents and equipment | · Access to computer with a working internet connection · Access to your learning materials |
The Scenario and Associated Information
A team of 3 has been charged with the task of identifying an ecommerce opportunity for Sink Brands and developing a proposal to put to the board of directors. As an Australian company they have offices in three states. Each of the team members is located in 3 different states, you are located in Queensland and the other 2 members are in Victoria and Tasmania.For this task, the team has decided to propose setting up an online business in which customers select:
- sinks from a selectedonline production range – see below:
Standard Sink model
Deluxe Twin Skin Proposed Online Delivery time:
- 2 weeks from order placement to building/house site delivery (Super express order) – say 20 % cheaper than in store retail prices
- 4 weeks from order placement to building/house site delivery (Standard order) – say 35% cheaper than in store retail prices
Note: In normal circumstances,at least 40% of the retail price goes the retailer and it usually takes four to six weeks from the time of ordering to retail site delivery.
You are required to assume the role of the “Team leader” for this project.
As the team leader you are charged with lifting the profile and finances of Sink Brands. In doing this you have a team members Vicky – from the state of Victoria and Tasman – from the state of Tasmania who are going to assist you with this project.
You need to come up with a proposal (your thoughts) that can kick start the online meeting with Vicky and Tasman.
Any proposal made needs to take into account the attribute and skills of the team members which are:
- “Team Leader” from Queensland.
You are a junior accountant at Sink for the last 5 years who has been keen to take on higher management and marketing roles. You have previously shown leadership qualities and the ability to get things done. This is one of the reasons why you have been chosen as the team leader. - “Vicky” from Victoria.
Her current role is a junior manager in Sink’s Melbourne depot. Vicky has worked in marketing roles with a previous manufacturer and has assisted Sink’s marketing department when staff were away. She has also recently completed a marketing diploma, a Certificate 4 in Training, and excels in online researching. - “Tasman” from Tasmania.
His current role is a senior store’s person in a small depot for “Sink” in Hobart and is looking for a wider role in the organisation. His background is in IT and he has recently completed a Certificate 4 of Information Technology at his local TAFE College. Tasman struggled a little during this qualification as he is easily distracted from the tasks in hand. He often needs some support to complete tasks.
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