BSBWOR501 Manage Personal Work Priorities And Professional Development

BSBWOR501 Manage Personal Work Priorities And Professional Development

BSBWOR501
Manage personal work priorities and professional development
Release 1
Assessments
Aspire Version 1.1
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Learning checkpoint 1
Establish personal work goals

This learning checkpoint allows you to review your skills and knowledge in establishing personal work goals.

Consider your work in your current organisational setting or one you are familiar with and maintain confidentiality as required.

Part A

  1. Two characteristics of a positive role model are:
  • an ability to show compassion and forgiveness
  • an ability to develop powerful and effective habits.

Describe how you would demonstrate these characteristics in your work environment. Give two examples of how you have demonstrated similar characteristics in the past and describe how those around you responded to your behaviour.

  1. Select a day from your calendar when you have multiple events or tasks planned. Using Lakein’sfour steps to time management, show how you would prioritise your tasks.
  1. When creating a performance plan, it is necessary to review organisational goals and establish measures to benchmark performance. Using your organisation’s performance objectives, determine an effective method of measuring those objectives for use in a performance plan. Explain the process you followed to reach your answer.
  1. What are the benefits of establishing your orientation towards change? How could understanding your orientation help you and your organisation?
  1. What organisational policies, procedures or plans in your current (or previous) employment may be used to create your personal development plan?
  1. What organisational policies, procedures or plans in your current (or previous) employment may be used to create your position description?

Part B

Case study

In 2003, a large global IT firm with a regional office based in Sydney merged two national divisions in an attempt to reduce overheads and staff costs and increase the ease of customer interaction.

The general manager in charge of the newly merged division was responsible for staffing the major positions.She asked key staff to present a proposal as to how they would change the structure of their teams to meet the new company objectives. After assigning this task to the managers, the general manager did not follow up with them for some time, and postponed their presentations on several occasions. Eventually, one hour’s notice was given to the candidates to prepare for their presentations and present to the general manager and director.

Redundancies were given to those whose proposals did not meet with approval by the general managers and director. The remaining roles were allocated to those managers whose proposals were accepted. Less than 15 months later, the division demerged back to the original two divisions. Shortly after, the general manager left the firm.

Consider the effects on staff, managers and the firm that these events might have had. Include in your consideration the following questions.

  1. Were the proposals a fair measure of the managers’ potential performance? If you were one of the competing managers, consider the constraints of time, learning styles and the influence of your existing work practices when completing such a task. Comment on each of these constraints in your answer.
  1. Did the general manager serve as a positive role model? What would you have done differently to act as a more positive example to your staff?
  1. Identify what effect these events might have had on staff and other managers in the organisation. What measures would you have taken to reduce these effects?
  1. Were the general manager’s personal goals aligned with the goals of the organisation? What evidence indicates this?
  1. Consider changes that have occurred in your own organisation. Explain your involvement and what measures you took, or could have taken, to maintain your personal performance during these changes.

Learning checkpoint 2
Set and meet own work priorities

This learning checkpoint allows you to review your skills and knowledge in setting and meeting work priorities.

Part A

  1. Using the internet, find the workplace health and safety Act for your state or territory. Give the full name of the Act, and explain how managing stress in your workplace may be a requirement under this legislation. Find and name the section that relates to stress.
  1. When creating objectives or goals, you can use the SMART acronym to guide your progress. Name at least two additional factors you should consider when creating goals for your team, and explain how and whyyou would use them.
  1. Consider your current workplace. In a situation when two competing events were brought to your attention – one being an emergency, the other affecting organisational goals – which would you put first, and why? If you have experienced a situation like this, describe the outcome of your decision.
  1. Identify two ways in which you could use the computerised systems in your workplace more effectively.
  1. Identify two ways in which you could use organisational software more effectively. Explain how this would improve your work performance during an average working day.
  1. Do you use a mobile telephone or smartphone for work? If so, describe how you can gain more from the use of this device, using the methods discussed in this topic. Discuss this in terms of effectiveness and efficiency. If you do not use this technology, explain why not.
  1. What flexible work options are offered in your workplace? Develop options for a flexible work arrangement that would suit your circumstances. Justify your options in terms of organisational needs and your own work–life balance.
  1. Have you ever felt stressed at work? Describe how this affected your work performance. If the effects were negative, what steps could you have taken to counteract them?

Part B

Case study

Two of your staff members approach you with personal requests. Jo from sales requires time off today because she just heard that her grandmother is unwell. Sven from accounts wants an hour off right now to rush out to pick up his dry cleaning for a corporate event tonight. As this is happening, you are called to your manager’s office.

  1. Describe how you would prioritise these demands based on the methods discussed in this topic. Ensure you outline any organisational objectives that may be involved in your prioritisation decisions.
  1. Include in your answer how you would use technology to manage your priorities.
  1. Finally, given that such a situation would increase your stress levels (at least temporarily), how might you limit the negative effects of stress?

Learning checkpoint 3
Develop and maintain professional competence

This learning checkpoint allows you to review your skills and knowledge in developing and maintaining professional competence.

Part A

  1. Competency standards can be accessed via enterprise-specific or nationally recognised documentation. Find examples of each of these as they relate to your current job role. Read the standards and identify any skill gaps you have.
  1. Multi-source feedback is considered an effective method of gaining personal insight. Why do you think this is the case, and what insights might you gain using this method?
  1. 360-degree feedback involves input from employees, clients and colleagues. Locate and identify at least one example of each from your workplace.
  2. Internal customer
  3. External customer
  4. Colleague
  1. Ask for feedback from one of the people you identified. Consider the use of open and closed questions when asking forthis feedback. Describe, using two examples, how the use of open and closed questions affected the outcome of your feedback.
  1. Use a basic self-assessment to provide quantitative feedback on your current performance. Consider the methods of measurement, how the data is obtained, and what steps you will take to evaluate the data to avoid bias.
  1. Mentoring, coaching, shadowing and structured training are all examples of development opportunities. Describe how you have participated in these or other development opportunities in your current or previous workplace.
  1. What does having a ‘competitive edge’ mean to you? What methods of gaining a competitive edge can you use in your current workplace?
  1. Brainstorming is an effective method for unlocking creative ideas. Using brainstorming and at least one of the other creative thinking tools discussed in this topic, create a list of development opportunities in your current role. Show your use of the tools to establish how you arrived at your list.
  2. Identify two or more people or organisations that may assist in your professional development. Briefly plan the steps you will take to harness these resources for your professional development.
  1. Contact at least one of the people or organisations you identified and record the outcome of your communication.
  1. Honey and Mumford identify four learning styles based on the experiential learning theory. Briefly explain each learning style and comment on which style/s you believe you are most closely aligned with and why. 

Part B

Case study

Late on a Friday afternoon, you receive an email from your manager asking you to nominate yourself for a training course. She tells you the company has money left in the training budget that must be allocated as soon as possible or it will be re-allocated to another division.

She writes that there are no specific courses to choose from – it is up to you to choose training that will build your knowledge and skills. You must complete the course by the end of the year and that the cost must be less than $5000. She wants your nomination paperwork by Monday morning.

  1. Assess your personal knowledge and skills to determine any areas where training could be beneficial.
  1. Seek feedback from your colleagues when making the decision and show how this has influenced your decision.
  1. Evaluate your development opportunities and choose one. Justify your choice.
  1. Identify at least two professional network organisations that may be useful for additional assistance when undertaking the training.

Final assessment

How to work through this final assessment

This final assessment is designed to assess your performance of competency for the unitBSBWOR501 Manage personal work priorities and professional development, Release 1. Your assessor or workplace supervisor will help you fully understand assessment requirements for this unit.

The features of this final assessment are detailed in the following table.

Feature of the assessment resourceExplanation
Assessment information and scopeThis section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Are you ready for assessment?This section provides you with the opportunity to self-assess your performance, to ensure that you are ready to commence the assessment process.
Final assessment overviewThis section provides an outline of the final assessment tasks to be covered, including options available.
Assessment planYou can confirm exactly which tasks and options you will complete using the assessment plan. Your assessor will discuss the various options with you and may also customise the assessment tasks to suit specific requirements where needed.
Final assessment tasksThis section outlines the final assessment tasks in detail, including the relevant documentation you need to complete and submit along with your final assessment tasks.
Record of outcomeAs you progress through the final assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.

Further information

Before you commence your final assessment tasks, you should review the information provided by your training organisation about assessment. You should not commence your final assessment tasks until you have read and understood this information.

Assessment information and scope

Who is the final assessment designed for?The final assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Candidates may be in a real or simulated workplace environment. Candidates may be undertaking the unit in a range of learning situations, including private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the final assessment tasks?This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

The key outcomes are:

•          Establish personal work goals

•          Set and meet own work priorities

•          Develop and maintain professional competence

Prerequisites and
co-requisites
None
Legislative and licensing requirementsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Are you ready for assessment?

You must ensure that you are ready to begin the final assessment. Complete the following self-assessment checklist to confirm that you hold the skills and knowledge required and feel ready to undertake a successful final assessment.

TopicKey outcomes
I am able to perform skills and demonstrate knowledge satisfactorily in the following tasks.q  Topic 1 Establish personal work goalsq  1A Serve as a positive role model through personal work planning
q  1B Ensure personal work goals reflect the organisation’s plans
q  1C Measure and maintain personal performance
q  Topic 2 Set and meet own work prioritiesq  2A Take the initiative to prioritise and facilitate competing demands
q  2B Use technology to manage work priorities and commitments
q  2C Maintain work–life balance, manage stress and attend to health
q  Topic 3 Develop and maintain professional competenceq  3A Assess personal knowledge and skills against competency standards
q  3B Seek and use feedback from employees, clients and colleagues
q  3C Select development opportunities to increase competence
q  3D Participate in networks to enhance knowledge, skills and work relationships
q  3E Identify and develop skills to achieve and maintain a competitive edge

If you have covered and feel confident in all of these areas, you are ready to proceed to the final assessment.

Before you commence the assessment process, discuss with your assessor or workplace supervisor any areas you do not feel confident in or have not covered.

Final assessment overview

To demonstrate your competency using this final assessment you must successfully complete two assessment tasks.

 

Complete the following task

•          Part A – Questioning

You will demonstrate a sound knowledge of the unit requirements in your responses.

 

Select and complete one of the following

•          Part B – Project: Managing personal work priorities and professional development at BizOps Enterprises

You will demonstrate your skills and knowledge by completing a scenario-based project.

OR

•          Part C – Project: Managing personal work priorities and professional development at work

You will demonstrate your skills and knowledge by completing a project in your workplace.

Assessment plan

Complete the following form with your assessor.

Training organisation name:Australian Capital College
Learner name:
Phone number:
Email:
Assessor name:Stephen Clarke
Unit(s) of competency:BSBWOR501 Manage personal work priorities and professional development, Release 1
Assessment parts selected:Part A – Questioning
Select and complete one of the following:

q  Part B – Project: Managing personal work priorities and professional development at BizOps Enterprises OR

q  Part C – Project: Managing personal work priorities and professional development at work

Ready for assessment declaration:I confirm that the purpose and procedures of this assessment have been clearly explained to me. I have been consulted about any special needs I might have in relation to the assessment process. The criteria to be used for this assessment have been discussed with me, as have the consequences and possible outcomes of the assessment.

I have accessed and understand general assessment information as provided by my training organisation.

I have been given fair notice of the date, time, venue and other arrangements for this assessment. I have completed a self-assessment of my performance of the skills and knowledge for this unit and confirm that I am ready for assessment.

Learner signature:
Date:

Final assessment tasks

Part A – Questioning

PurposeYou will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidateAll questions must be answered satisfactorily for Part A to be completed satisfactorily.

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources requiredThe question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditionsAssessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

•          workplace equipment and resources

•          case studies and, where possible, real situations

•          interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Reasonable adjustmentIf you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name:
Date of assessment:
Assessment declaration:I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.

I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature:
Question 1:Explain two principles behind the need for a manager to be self-aware and understand their behaviour, personality and learning style.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 2:Explain two techniques involved in managing, organising and identifying personal behaviour, self-awareness and personality traits.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 3:Explain two types of learning styles and how they relate to individuals.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 4:Explain two principles involved in managing and organising personal goal setting as part of a personal development plan.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 5:Explain two principles involved in managing and organising personal performance measurement.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 6:Explain two principles involved in managing and organising time.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 7:Describe how a leader may take the initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and outcomes.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 8 :Identify the technology a leader may use to improve work efficiencies.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 9:Describe how a leader’s own work role contributes to broader organisational goals.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 10:Describe two work methods and practices that can improve personal performance and competence.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 12:What organisational protocols might need to be taken into account when planning career development?
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 13:Outline the organisational plans that underpin an organisation’s operations.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 14:List the topics that are usually covered by an organisation’s professional development policy.
Answer:
Marking:q  Satisfactoryq  Unsatisfactory
Question 15:List the different stages used when developing a continuous improvement procedure.
Answer:https://www.iso-9001-checklist.co.uk/tutorial/8.5.1-continual-improvement.htm
Marking:q  Satisfactoryq  Unsatisfactory

Assessor to complete

Feedback:All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
q  Satisfactoryq  Unsatisfactory
Please include recommendations for future training/action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:
Date marked:

Part B – Project: Managing personal work priorities and professional development at BizOps Enterprises

PurposeYou will demonstrate your skills and knowledge by completing a scenario-based project.
Task overview and contextYou have received an email from Gina Harris, Human Resources Manager.

Subject: Personal development plan

Hello,

As you are aware,BizOpsEnterprises encourages and supports its staff to reach their potential through mentoring, coaching and professional development to ensure their personal goals and those of the organisation are met.

To this end we would like you to prepare a personal development plan that outlines your career objectives, personal goals, professional development activities and potential training required, with actions required clearly stated.

I’ve been thinking about the issues we have been having with our customer service team this year, as evidenced by the number of customer complaints. You mentioned in our last monthly meeting that you believe people in your team are experiencing stress and do not have a good work–life balance. I encourage you to consider training or mentoring for yourself in the first instance, which may be also be useful for others in your team at a later stage.

I recall other discussions we have had: while you feel you are currently competent, you know you need to keep up to date with WHS matters to be an effective health and safety representative. You also want to gain the Advanced Diploma in Leadership and Management butaren’t sure how to approach this as you learn bestthrough demonstrations and being able to ask questions face-to-face rather than online.You have said that one of your career goals is to improve your networks and perhaps join a professional association.

Your role as customer service manager includes a responsibility for promoting continuous improvement in your team and in the organisation as a whole. You are required to consider your needs for training and further support with this aspect of your role.

Below you will find a to-do list, and a list of unscheduled events that have occurred today. Refer to the ‘Instructions to the candidate’ section for a detailed description of what is required in this project. You will need to make use of relevant BizOps policies and your position description.

Regards,

Gina Harris
Human Resources Manager

To-do list – Monday

TimeTaskPriority

(H, M, L)

Notes
9.00 amRead draft of improved Customer Service Charter and highlight changes for senior exec mtg 3.00 pm Thursday.L
9.30 amResearch trends in customer service policy and management for next week’s staff meeting.L
10.00 amInterview with Craig Bullen for sales rep position.H
10.30 am
11.00 amCall customer Mrs Janice Smithers regarding her complaint about the long wait time until she received the product – explain BizOps process and arrange for next delivery to be free as compensation.M
11.15 amMeet team to discuss:

•          new procedures for communicating with on-the-road sales reps.

•          updating feedback form that is attached to product

•          improved online feedback form.

H
12.00 noonMeet with Liz to discuss coordination of sales/marketing promotion.L
12.30 pmLunch

Unscheduled events that have occurred today:

•          Sales rep Roxanne bursts into your office, upset because a customer has verbally abused her on the phone and is threatening to sue BizOps. The irate customer insists on speaking to you.

•          Gina, the HR manager, telephones to ask you to come to her office when you have a spare minute to discuss a situation that has arisen with the recruitment agency she is currently dealing with.

•          Craig Bullen, the interview candidate, telephones to say he will be 10 minutes late.

Instructions to the candidateRead the information that has been provided. You will also need to access the following documents:

•          Organisationoperationalplan

•          Work–life balance policy

•          Professional development policy

•          A copy of your position description

Use the information provided to you in the email to complete the following tasks.

As your work ethic could have a significant effect on the work culture and patterns of behavior of others in your workplace, your response must reflect the level of responsibility of a customer service manager.

1.     Produce a document that describes how youprioritised the competing demands for your time on Monday morning.

2.     Prepare a form asking for feedback to help you identify ways to improve your competence. The form should be suitable to give to colleagues, staff and customers.

3.     Create a personal development plan in accordance with the BizOps organisational plans and policies that outlines your:

•          career objectives

•          personal goals, aligned with BizOps’ plans and directions

•          personal skills and knowledge assessed against units of competency BSBCUS501 Manage quality customer serviceand BSBMGT516 Facilitate continuous improvement (these units can be found at www.training.gov.au)

•          new skills that need to be developed

•          training and development opportunities

•          networking plans to help develop new skills

•          an action plan for implementation.

4.     Prepare a plan in accordance with your organisational requirements that promotes a healthy work–life balance; it should be suitable to use with your team or in a whole-staff presentation.

The final documents you submit for assessment will be assessed using the project criteria provided.

All project criteriaoutlined must be covered satisfactorily for Part B to be completed satisfactorily.

You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources requiredThe following materials are required for this project to be completed:

•          Computer and office software

•          Access to the internet

•          Access to relevant training competencies at:www.training.gov.au

•          BizOps Enterprises policies, procedures and templates (these documents can be accessed by the following web links):

­    organisation-operational-plan.pdf

­    work-life-balance-policy.pdf

­    professional-development-policy.pdf

­    position-description-cus-serv.pdf

Assessment conditionsAssessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

•          workplace equipment and resources

•          case studies and, where possible, real situations

•          interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Reasonable adjustmentIf you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name:
Project submitted:I have produced and provided the following:

q  A document describing how I prioritised competing demands for the workday

Pg.: 28 Reader

q  A form asking for feedback to help identify ways to improve my competence

Pg.: 57 Reader

q  A personal development plan

Pg.: 60 Reader

q  A plan to promote a healthy work–life balance for staff

Pg.: 43 Reader

Assessment declaration:I declare that no part of this project assessment has been completed from another person’s work, except where clearly noted on documents or work submitted.

I declare that no part of this project assessment has been produced for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature:

Assessor to complete

The project meets the following requirements:SatisfactoryUnsatisfactory
P1Feedback from employees, clients and colleagues was sought and used to identify and develop ways to improve competence
P2Ensured personal work goals, plans and activities reflect organisational plans, and own responsibilities and accountabilities
P3A personal development plan was developed which included career objectives and an action plan
P4Prioritised and facilitated competing demands to achieve personal, work and organisational goals and objectives
P5Assessed personal knowledge and skills against competency standards to determine development needs, priorities and plans
P6Measured and maintained personal work performance including assessing competency against competency standards
P7Identified, evaluated, selected and used development opportunities suitable to own learning style to develop competence
P8Participated in networks
P9Identified new skills to achieve and maintain a competitive edge
P10Described methods for achieving an appropriate work–life balance
Feedback:All project criteria must be satisfactorily demonstrated by the candidate. The project assessment has been confirmed:
q  Satisfactoryq  Unsatisfactory
Please include recommendations for future training in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:I declare that this project assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:Stephen Clarke.
Assessor signature:

Part C – Project: Managing personal work priorities and professional development at work

PurposeYou will demonstrate your skills and knowledge by completing a project in your workplace.
Task overview and instructions to the candidateYou will need to access and become familiar with relevant organizational policies including your organization’s:

•          Operationalplan

•          work–life balance policy

•          Professional development policy.

You will also need a copy of your position description.

Use the information from the above policies and documents to complete the following tasks. As your work ethic could have a significant effect on the work culture and patterns of behaviour of others in your workplace, your response will need to reflect the level of responsibility of a management position.

1.     Produce a document that describes how you prioritise competing demands for your time during a workday.

2.     Prepare a form asking for feedback to help you identify ways to improve your competence. The form should be suitable to give to colleagues, staff and customers.

3.     Assume that in your current role, while you feel you are currently competent, you know you need to keep up to date with WHS matters to be an effective health and safety representative.

You also want to gain the Advanced Diploma in Leadership and Management but aren’t sure how to approach this as you learn best through demonstrations and being able to ask questions face-to-face rather than online. You have said that one of your career goals is to improve your networks and perhaps join a professional association.

Assume that your role includes a responsibility for promoting continuous improvement in your team and in the organisation as a whole. You are required to consider your needs for training and further support with this aspect of your role.

Given this scenario and knowledge of your current role and your organisational plans and policies, develop a personal development plan that outlines your:

•          career objectives

•          personal goals, aligned with your organisation’s plans and directions

•          personal skills and knowledge assessed against two selected competency standards (specify which units you feel are suitable – these can be found at www.training.gov.au)

•          new skills that need to be developed

•          training and development opportunities

•          networking plans to help develop new skills

•          an action plan for implementation.

4.     Imagine that people in your team, yourself included, are experiencing stress and do not have a good work–life balance. Prepare a plan in accordance with your organisational requirements that promotes a healthy work–life balance; it should be suitable to use with your team or in a whole-staff presentation.

The final documents you submit for assessment will be assessed using the project criteria provided.

All project criteria outlined must be covered satisfactorily for Part C to be completed satisfactorily.

Resources requiredThe following materials are required for this project to be completed:

•          Organisational operationalplan

•          Organisational work–life balance policy

•          Organisational professional development policy

•          Your current position description

•          Access to relevant training competencies at www.training.gov.au

Assessment conditionsAssessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

•          workplace equipment and resources

•          case studies and, where possible, real situations

•          interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Reasonable adjustmentIf you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name:
Projects submitted:I have produced and provided the following:

q  A document describing how I prioritised competing demands for the workday

Pg.: 28 Reader

q  A form asking for feedback to help identify ways to improve my competence

Pg.: 57 Reader

q  A personal development plan

Pg.: 60 Reader

q  A plan to promote a healthy work–life balance for staff

Pg.: 43 Reader

Assessment declaration:I declare that no part of this project assessment has been completed from another person’s work, except where clearly noted on documents or work submitted.

I declare that no part of this assessment has been produced for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature:
Date:

Assessor to complete

Task context:Outline the specific details of the environment and context for this candidate. This may include specific location, equipment selected/used, specific project created or specific customer/client characteristics:

The project meets the following requirements:
SatisfactoryUnsatisfactory
P1Feedback from employees, clients and colleagues was sought and used to identify and develop ways to improve competence
P2Ensured personal work goals, plans and activities reflect organisational plans, and own responsibilities and accountability
P3A personal development plan was developed which included career objectives and an action plan
P4Prioritized and facilitated competing demands to achieve personal, work and organisational goals and objectives
P5Assessed personal knowledge and skills against competency standards to determine development needs, priorities and plans
P6Measured and maintained personal work performance including assessing competency against competency standards
P7Identified, evaluated, selected and used development opportunities suitable to own learning style to develop competence.
P8Participated in networks
P9Identified new skills to achieve and maintain a competitive edge
P10Described methods for achieving an appropriate work–life balance
Feedback:All project criteria must be satisfactorily demonstrated by the candidate. The project assessment has been confirmed:
q  Satisfactoryq  Unsatisfactory
Please include recommendations for future training in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:I declare that this project assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:Stephen Clarke.
Assessor signature:
Date marked:

Record of outcome

Training organisation name:
Candidate name:
Unit code and title:BSBWOR501 Manage personal work priorities and professional development, Release 1
Assessor name:
Assessor email:
Assessor phone number:
Assessment tasksSatisfactorily completed
Part A – Questioning

Part B – Project: Managing personal work priorities and professional development at BizOps Enterprises OR

Part C – Project: Managing personal work priorities and professional development at work

Declaration:In completing this assessment, I confirm that the candidate has demonstrated all unit outcomes through consistent and repeated application of skills and knowledge with competent performance demonstrated in multiple instances over a period of time.

Evidence collected has been confirmed as:

q  Validq  Sufficientq  Currentq  Authentic
Final result:
Result date:
Assessor signature:

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