This assignment is designed to demonstrate student’s ability to analyse and critically appraise an organisation’s operations and provide the reason for the need for operations management in organisations to ensure customer expectations are being met.
Operations Management is a management which is used for controlling and designing the process of production.Safety comes first is one of the most leading and popular industrial and residential safety equipments organizations in United Kingdom. This organization largely provides specially designed and total protection equipments at workplace and for workers. It is to be noted that the long list of product combined with best service comes with perfect combination of mobile safety equipments and wholly stocked trade safety equipments for the esteemed existing customer and potential customer’s needs and requirements in the given open market. Safety comes first can be approached by the esteemed customers at the exclusive outlets for direct purchases of all the readily available stock of long list if safety equipments. On the other hand, esteemed customers can order as per their requirement through online or phone and get it delivered at customers door step without any delay. The organization deals with A to Z safety equipments that cover any type of risk at the workplace with a lot of perfection so worker can really feel much comfortable and safe to a great extent. Safety comes first uses the best operations management in its organization in order to perfectly ensure customer expectation is really being met in all the aspects. The organization comes with high quality standard safety equipments as its wide range of products and its related services in the given open market and caters to the needs of the target customers.
The service/product package
According to the business experts and specialists, there are three elements in the service-product bundle. They are the tangible service which is known as explicit service, the psychological benefits of the service which is also known as implicit service and the physical goods which is known as facilitating goods. Safetycomesfirst service will be in the form of their in-store customer service through exclusive outlets. It will be a spot where esteemed customers can directly indulge in the purchase of safety and production equipment as per their requirements and needs. The customer care executives of the outlet will provide all types of details and information related to the wide range of products and its related services to all the esteemed customers. They will really assist customers in finding the right protection equipments for different types of workplace and worker indulging in different kinds of risk while carrying out their duties and responsibilities (Lebergott, 2002).