Information Technology Service Management

12-09-16 cheapnisha 0 comment

Part 5: Conclusion/Recommendations to Head of IT:

Research demonstrates that the utilization of both the systems, for example, ITIL and the ISO/IEC 20000 Certification are prompts enhanced IT administrations in an association. It likewise fulfils the necessities of the clients. In any case, the examination additionally acquaint with some indicators that are recommended an association named Ho Chi Minh Securities Corporation (HSC) to improve their administration of IT administrations. Some of those focuses are specified below:

  • In order to provide supreme services to the customers, the Ho Chi Minh Securities Corporation (HSC) using ITIL’s Service Strategy and Design processes, but they need to pay the same attention to the security so that they can make most of ITIL.
  • It is prescribed to the Ho Chi Minh Securities Corporation (HSC) to get and ISO/IEC 20000 Certification. It empowers the organization to focus on basic administrations and planning of the administrations to give accommodation to their clients.
  • Services goes under the most basic capacities ought to be on the high priority of the association and the non-basic capacities ought to come a short time later. It will help them sorting out the assignments in a suitable way.
  • It is prescribed to the Ho Chi Minh Securities Corporation (HSC) to get and ISO/IEC 20000 Certification. It empowers the organization to focus on basic administrations and planning of the administrations to give accommodation to their clients.
  • An effective correspondence channels inside the association ought to be made so that every one of the offices can stay in contact with each other particularly with the IT division to redesign the IT office with the most recent business procedures of HSC so that the execution of the organization can be looked after well.
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