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CUSTOMER SERVICE CULTURE

Table of Contents

LO 2: Understanding what impact contemporary management issues have on the effective management and business performance in the front of house area. 2
Introduction 2
Task 1: Explanation of the meaning of front of house operations and the importance of the front house area for the achievement of successful operations, using Hilton London Metropole hotel as example. 3
Task 2: Identification and analysis of the basic aspects related to the management of the hotel operations at the front house area of the Hilton London Metropole hotel. 3
Task 3: Identification of the key issues that influence the performance of the front house operations. 4
Conclusion 5
Reference List 6

LO 2: Understanding what impact contemporary management issues have on the effective management and business performance in the front of house area.

Introduction

In this presentation, the impact that contemporary management issues have on the management and performance in the front house area of Hilton London Metropole hotel will be discussed. Front house operations and their importance will also be discussed in some detail, along with the identification and analysis of the key aspects related to the management of the hotel operations at the front house area. Lastly, the key issues influencing the performance of front house operations will be identified and addressed.

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