Customer Service Culture Assignment Help
In this presentation, the impact that contemporary management issues have on the management and performance in the front house area of Hilton London Metropole hotel will be discussed. Front house operations and their importance will also be discussed in some detail, along with the identification and analysis of the key aspects related to the management of the hotel operations at the front house area. Lastly, the key issues influencing the performance of front house operations will be identified and addressed.
Task 1: Explanation of the meaning of front of house operations and the importance of the front house area for the achievement of successful operations, using Hilton London Metropole hotel as example.
- The front office has direct contact with the customers, which makes it very crucial for the achievement of successful business operations.
- The front house operations consist of managing all aspects of customer relations from the arrival of the guests to their departure.
- The front of the house staff must ensure positive guest interaction.